Service desk available 24/7 for managed clients
GDNET Solutions designs, secures and operates the networks, servers, communications and surveillance systems your business depends on, under clear service levels.
Platforms we deploy and support
Nine service lines, one team and one set of service levels. Start with a single service or hand over your entire environment.
Hand over day-to-day IT operations to a team that monitors, maintains and supports your people and infrastructure under agreed service levels.
Find weaknesses before attackers do, detect threats as they happen, and demonstrate compliance to regulators, auditors and customers.
Design, deliver and manage fast, resilient networks that connect every office, branch, warehouse and remote user.
Modernize ageing servers, move workloads to the right platform, and protect business data with tested backup and recovery.
Replace legacy phone systems with IP telephony and collaboration tools that work across offices, mobile devices and remote teams.
Professional, secure email on your own domain, with the collaboration tools your teams need to work from anywhere.
Protect people, premises and assets with IP surveillance and access control you can monitor from anywhere.
Keep critical systems running through power outages, and monitor energy, environment and assets in real time.
Plan and deliver complex technology projects with experienced architects, engineers and project managers.
Every engagement starts with the outcome you need. Pick the model that fits your team, budget and pace of change, and adjust it as you grow.
We become your IT department.
We extend your internal IT team.
We deliver a defined outcome.
Our engineers work at your premises.
Not sure which model fits? We will recommend one after reviewing your environment.
Book a consultationA structured transition means nothing is missed and nothing breaks while we take over.
We audit your infrastructure, security posture, licensing and documentation, and speak with key users.
You receive a findings report, a roadmap and a proposal with defined scope, service levels and commercials.
We deploy monitoring, document every system, secure credentials and complete handover from existing providers.
Your environment is monitored 24/7, with monthly service reports and quarterly reviews against your roadmap.
Service you can measure. Response and resolution targets are written into every contract, and we report against them every month.
Standard targets, confirmed in each contract
| Priority | Impact | First response | Resolution target |
|---|---|---|---|
| P1 Critical | Business operations stopped | 15 minutes | 4 hours |
| P2 High | Major service degraded | 30 minutes | 8 hours |
| P3 Medium | Single user affected or workaround available | 2 hours | 1 business day |
| P4 Low | Service requests and planned changes | 1 business day | 3 business days |
P1 and P2 incidents are handled 24/7. P3 and P4 are handled during business hours.
A single contract and a single point of contact for every system, site and vendor we manage.
Hardening, least-privilege access and patching are standard in every engagement, not paid extras.
We recommend what fits your requirements and budget, not what earns the highest margin.
Network diagrams, asset registers and runbooks are kept current and shared with you on request.
Monthly reports cover ticket volumes, SLA attainment, patch compliance and open security risks.
Services scale from a single office to multi-city operations without changing providers.
Our services are shaped around the regulatory, operational and security demands of each sector, from single-office firms to multi-city enterprises.
Share your requirements and a senior engineer will respond within one business day with a recommended scope, service levels and next steps.